Over the past month, my internet speed seemed to be slowly decreasing. I noticed it first with streaming video and YouTube clips. More buffering and less playing. At first I concentrated on the video aspect of the problem, but eventually I started measuring the actual internet speed (www.speedtest.net). The "advertised" rate is 1.5 Mbps (mega-bits-per-second), I was coming in at around .5 Mbps as my download speed. Not good.
|Customer Service closed on the weekends|
Aside: 1.5 Mbps is the highest speed available "in my neighborhood" even though others can apparently get plans with speeds as high as 40 Mbps. I've been told this for years and I don't expect it to change any time soon. I'm paying $75/mo for this and one land-line. Ironic and most irritating was the incessant message repeated while I waited (15 minutes) that I could "up-grade and take control of the power of the internet".
I didn't suspect my modem because I didn't realize that it would slowly grind to a halt rather than break down completely and just not work at all. For now, until I get my new modem, I'll have to limp along and avoid downloading anything of size.